Return and Refund Policy

Our Commitment to Quality and Satisfaction

At PlayFul Hub, we strive to provide high-quality educational toys that inspire learning and creativity. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our return policy makes it easy to return items and receive a refund or exchange.

 Eligibility for Returns

  • Time Frame: Items can be returned within 30 days from the date of purchase.
  • Condition: Items must be returned in their original condition, unused, and in their original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

 Return Process

  1. Initiate a Return: Contact our customer service team at playfullhub@gmail.com to initiate a return. Provide your order number and reason for the return.
  2. Prepare Your Return: Pack the item securely in its original packaging, including all manuals, accessories, and any free gifts received with the purchase.
  3. Shipping Your Return: Ship the return package to the address provided by our customer service team. Customers are responsible for return shipping costs.

Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within 5-7 business days.
  • Method of Refund: Refunds will be issued to the original method of payment. If you paid by credit card, the refund will be credited to your credit card account.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

  • Exchanges: If you need to exchange an item for a different one, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

  • Inspection: Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at playfullhub@gmail.com 
  • Resolution: We will arrange for a replacement or refund, and cover any shipping costs for returning the defective or incorrect item.

International Returns

    • Policy: International returns are handled on a case-by-case basis. Please contact our customer service team to discuss your return and shipping options.

Contact Us

For any questions or concerns regarding our return policy, please contact us at:

  • Email: playfullhub@gmail.com

Thank you for shopping with PlayFul Hub. Your satisfaction is our top priority!